iTunes Not Responding : Cannot Connect Phone 101% Fix

iTunes not responding
Written by Neha.u

iTunes not responding. Can’t connect your iPhone to your system. Problems with iTunes on MAC and Windows. The system does not recognize your Apple phone. You are here at the right place.

iTunes is a premium media player developed by Apple. It is a music player, a media library, online radio broadcaster and mobile management app and software. It is a cross-platform app. The software is available on both Windows and MAC platforms. You can organize your media library, playlists and more. You can download songs, videos and other media available on iTunes Store. The iTunes Store is available on iPhone, iPad, and iPod Touch.

iTunes not responding

Like all other software and apps, Apple’s iTunes also has its fair share of bugs and errors. iTunes not responding is a very common error message users see. People like you have only developed it and errors can easily be solved. Follow this guide to get a hassle-free solution to your iTunes errors.

Unexpected quits or launch issues (Windows)

Facing issues with your iTunes software on your Windows (Windows  7 or higher)?  If your iTunes fails to operate properly and keeps on crashing go through this section.

If your iTunes fails to start, you’ll see an Error 2 alert message. it means :

  • ASR probably does not exist on ramdisk or is corrupt.
  • Snowbreeze 1.6 Custom Firmware can have ASR patch problem. Use Snowbreeze 1.7+ or PwnageTool.

Safe Mode

Safe mode can often be the basic game changer. Start up your iTunes Software in Safe Mode. Using iTunes in Safe mode keeps the keeps the software from any kind of interference of plug-ins or scripts which are not developed by Apple.

To start iTunes in safe mode, press and hold down [Shift] + [Ctrl] keys on your keyboard when you open iTunes. the software will generate a message “iTunes is running in Safe Mode. Visual plug-ins you have installed have been temporarily disabled”.  If your problem does not happen in safe mode then remove all the installed third-party plug-ins.

Disconnect the Web

Errors communicate with iTunes Store. Like other Apple products can sometimes cause issues with iTunes startup. Removing the option of connecting to these services, you can check which features have issues that need to be resolved.

Go ahead and disconnect your PC or laptop from the internet. Now that your PC is off the grid for the time being start iTunes. if iTunes starts up without any problems you can try and update the required drivers. If your problem is not solved you can refer to Apple Support. You can follow this link:

Still, want to know how to fix iTunes not responding, we have more solutions!

Create a New User Account

User accounts are your user profiles of your operating system. Try switching User Accounts and check if the problem still persists.

User-Specific Issues

You can try to work around the problem. Go ahead and Create a fresh iTunes library and whether the issue occurs in the new library. If using a new iTunes library resolves the issue, go ahead and try to restore the older copy of your iTunes library. If the older library shows the same issue, contact Apple Support isolating the issue.

To revert back to the original library,

  1. Close iTunes
  2. Hold down the Shift key while you open the program.
  3. Create a new iTunes library to see if the issue occurs in a new library. If using a new iTunes library resolves the issue, try to restore the older copy of your iTunes library.
  4. If the older library produces same problems, contact Apple Support for help.
  5. To change back to your original library, close iTunes. Press hold down the Shift key on your keyboard while you reopen the program.

If the iPhone still not responding when opened, try to check the content files.

There may be some issues with your content files. Audio files can sometimes cause iTunes to quit unexpectedly or stop responding when the program is analyzing continuous playback information. You can follow the following steps to isolate the problem creating file:

  1. Quit iTunes.
  2. Open iTunes destination folder.
    eg : C:\users\username\My Music\iTunes
  3. Move your iTunes.itl to your desktop.
  4. Open iTunes. Your library will be empty.
  5. Press the Control and B keys on your keyboard to open the iTunes menu bar. Click on File and select  Add Folder to Library. 
  6. Open folder where your music is stored
    eg: C:\users\username\My Music\iTunes\iTunes Media
  7. Choose your desired music files i.e albums or songs and drag and drop it in the iTunes window.
  8. Wait a few minutes, as iTunes will scan your device to successfully add the dropped item to your library and perform the continuous playback scan. If this process is successful continue to add songs to your device.

Overall System Issue

  1. Scan for any potential harmful programs. Such programs might prevent iTunes from opening and cause it to quit unexpectedly.
  2. Keep security software or Anti-virus updated.
  3. Try to adjust your anti-virus and firewall settings.
  4. Check iTunes is installed properly. An improper installation of the software contributes to a large variety of issues.
  5. Keep your PC’s drivers up to date. Outdated drivers on your computer can cause the software and other applications to undesirable ends.

iTunes Not Working – Mac

Start off by doing the very basic analysis. Check settings and network connections i.e internet setup and to try to fix the issue on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV.

  1. Make sure that you have an active web connection. iTunes mainly connects to iCloud and other Apple services almost all the time.
  2. Check system status. Check whether Apple services are available in region or country. You can also face these issues if the servers of Apple services are down.
  3. You should always keep your iTunes and other related and relevant drives and software updated
  4. Set the date and time properly. Choose the proper time zone you belong to and the enter the proper date. These vitals if not entered in the proper way can create problems for you.


Mac PC

The iTunes is a built-in application. Firewall of MacOS automatically grants permission to applications signed by Apple to receive incoming connections. If you have already adjusted the settings of your application firewall, you just might be required to allow incoming connections. If the error persists, go ahead and reset the cache of accepted certificates.

  1. Check desktop to make sure that you’re in Finder.
  2. Select the menu at the top of your computer screen and select Go band proceed to the Folder.
  3. In the box, enter thefollowing /var/db/crls/.
  4. Press on Go.
  5. Now drag the files labeled ‘crlcache.db’ and ‘ocspcache.db’ to the Trash.
  6. If your system asks, enter the administrator password.
  7. Restart or Reboot your system and then try to connect to the iTunes Store or App Store.

iPhone Not responding When Connected

When you try to connect your Apple iPhone to your system it does not respond. When you connect your apple phone to PC, the system does not recognize it. You can start by trying the most basic step. Try using a different cable i.e some other device supported cable. USB cables can easily be damaged or punched and can cause problems and harm your device’s hardware.

iPhone Not responding

Try rebooting your phone. Rebooting devices csolveen solves many problems. It starts up system afresh free from any bad sectors. Also at the same time restart your PC. Your PC and your Apple phone both have certain software and apps installed. These help in bridging the gap between the two devices and establishes a cross-platform connection.

Also, check for updates. You have kept both the app on your iPhone and the iTunes software on your PC (Mac /Windows) updated. If the versions of the app and software are outdated the program won’t work properly. Keep both device’s firmware updated.


Apple devices can be a bit confusing from time to time. A new user can easily make mistakes while setting up the phone of installing the iTunes on computers. A few things to always keep in mind would be; always remember to keep your drivers up to date.

If you ever experience any such problems you can always try a good old reboot on both your devices. Keep an eye on the hardware. Faulty cables can create problems, if so check the USB cable you are using to plug in your device. The cable’s male USB can also be defective. Check your PC’s usb ports and if possible try to plug in your device into some other free usb port. If nothing seems to solve the issue you can always choose to contact Apple Customer Support.

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